WhatsApp auto reply messages for business

Copy-paste samples for every message a business sends again and again: greetings, away messages, prices, bookings, payments and follow-ups. Change the words in [brackets] and they're ready to use.

How to set up auto replies in WhatsApp Business

  1. 1Open the WhatsApp Business app and go to Settings, then Business tools.
  2. 2Tap Greeting message, turn it on, paste your message and choose who receives it.
  3. 3Tap Away message, turn it on, paste your message and set a schedule, such as outside business hours.
  4. 4Tap Quick replies to save the other samples. Give each a shortcut, then type / in any chat to send one.

Greeting messages

Sent automatically when someone messages you for the first time, or after a long gap. Say who you are and what to send next.

Simple welcome

Hi! Thanks for messaging [Business name]. How can we help you today?

Welcome with options

Hello and welcome to [Business name]! Reply with: 1 for prices 2 to book 3 for our location Or just type your question and we'll get back to you.

Welcome from an ad

Hi! Thanks for your interest in [product or offer]. Could you tell us [size / date / quantity] so we can share the right price and availability?

Welcome with hours

Hi, thanks for reaching [Business name]! We reply between [9 am] and [7 pm], [Monday to Saturday]. Leave your question here and we'll answer as soon as we can.

Away messages

Sent when a message arrives outside your hours. Promise a time, not just "soon", and keep it short.

Closed for the day

Thanks for your message! We're closed right now and will reply by [10 am] tomorrow. Our hours are [9 am to 7 pm, Monday to Saturday].

Weekend

Hi! We're away for the weekend and back on Monday at [10 am]. Leave your question here and it'll be the first thing we answer.

Holiday

Hi, [Business name] is closed for [holiday] from [date] to [date]. We'll reply to every message when we're back on [date]. Thank you for your patience!

Busy right now

Thanks for messaging! We're helping other customers at the moment and will get back to you within [30 minutes].

Away, with a link

We're closed right now, but you can see our prices and book any time here: [link]. We'll reply to your message by [time].

Price and product enquiries

The most common question on WhatsApp. If prices change often, ask one question back rather than sending an old price list.

Price on request

Thanks for asking! The price depends on [size / quantity / options]. Could you tell us what you need, and we'll send you the exact price?

Price list

Here's our current price list: [link or attach]. Prices include [tax / delivery]. Let us know which one you'd like!

Starting price

[Product or service] starts at [price]. The final price depends on [what changes it]. Shall I check the exact price for you?

Out of stock

Sorry, [product] is out of stock right now. We expect it back by [date]. Would you like us to message you when it's in, or can I suggest [similar product]?

Discount question

Thanks for asking! Our current offer is [offer], valid until [date]. Would you like to go ahead?

Bookings and orders

Confirm every detail back in one message. It saves the back-and-forth when something is wrong.

Ask for details

Great! To book, please send: - Your name - Preferred date and time - [Any other detail] We'll confirm right away.

Booking confirmed

You're booked! [Service] on [date] at [time] at [address]. Reply here if you need to change anything. See you then!

Order confirmed

Thank you, your order is confirmed: [items], total [amount]. It will reach you by [date]. We'll message you when it's on the way.

Reminder

Hi [Name], a reminder of your [appointment / visit] tomorrow, [date] at [time]. Reply YES to confirm or let us know if you need to reschedule.

Reschedule

No problem! Which of these works better: [option 1], [option 2] or [option 3]?

Payment and delivery

Be exact about how to pay and what happens next. Vague payment messages are where sales stall.

How to pay

You can pay by [UPI / bank transfer / card / cash on delivery]. [Payment details or link]. Please send a screenshot once done and we'll confirm.

Payment received

Payment received, thank you! Your order is being prepared and will be [delivered / ready for pickup] by [date].

Out for delivery

Good news, your order is on its way! It should reach you by [time]. Track it here: [link].

Delivery areas

We deliver to [areas], usually within [time]. Delivery costs [amount], or is free on orders over [amount]. What's your pin code?

Follow-ups

One polite follow-up wins back a lot of quiet leads. Two is plenty; after that, leave the door open.

Gentle nudge

Hi [Name], just checking if you had any questions about [product / service]. Happy to help whenever you're ready.

Still interested?

Hi [Name], we've kept [item / slot] aside for you until [date]. Would you still like it?

Last follow-up

Hi [Name], we won't keep messaging, but if you need [product / service] later, just reply here and we'll pick up where we left off.

Thank-you and after the sale

The message after the sale is the one that brings people back.

Thank you

Thank you for choosing [Business name], [Name]! We hope you love it. If anything isn't right, just reply here.

Review request

Hi [Name], we'd really value your feedback. Could you leave us a quick review here? [link] It takes 30 seconds and helps us a lot.

Repeat order

Hi [Name], it's been [time] since your last [order / visit]. Would you like to [book / reorder]? Just reply YES.

Complaint

We're really sorry about this, [Name]. Could you share [order number / a photo]? We'll sort it out today.

Samples by industry

Clinics and salons

Appointment enquiry

Hi! Thanks for contacting [Clinic name]. For an appointment, please share your name, the treatment you're interested in and a day that suits you.

Consultation fee

A consultation with [Doctor / specialist] costs [amount] and takes about [time]. Our next free slots are [slot 1] and [slot 2]. Shall I book one?

Real estate

Property enquiry

Thanks for your interest in [project / property]! To share the right options, could you tell us your budget, preferred location and [1 / 2 / 3] BHK?

Site visit

Site visits are available [days] between [time] and [time]. Which day suits you? We'll send the location and the name of who will meet you.

Restaurants and food

Order or table

Hi! Would you like to order for delivery or book a table? Our menu is here: [link].

Table booked

Your table for [number] is booked for [date] at [time]. We'll hold it for 15 minutes. See you then!

Online shops

Size and colour

Thanks for asking about [product]! Which size and colour would you like? Here's our size guide: [link].

Returns

You can return or exchange within [number] days if the item is unused. Just reply with your order number and we'll arrange it.

Courses and coaching

Course enquiry

Thanks for your interest in [course]! It runs for [duration], [online / at our centre], and costs [fee]. The next batch starts on [date]. Would you like the full details?

Demo class

You can join a free demo class on [date] at [time]. Shall I reserve a seat for you?

Five rules for auto replies that sell

  • Use the customer's words. If your ad says "free consultation", your greeting should too.
  • Ask one question at a time. A list of five questions gets one answer.
  • Give a time, not "soon". "By 10 am tomorrow" builds more trust.
  • Keep prices out of fixed messages if they change. An old price in an auto-reply is worse than none.
  • Read your auto-replies every month. Hours, offers and links go out of date.

Where fixed auto-replies stop working

A greeting and an away message are the same words for everyone. They can't tell a customer the price of the item they asked about, whether it's in stock, or book them a slot. So the real answer still waits for a person, and leads from ads go cold while they wait.

That gap is what an AI sales agent is for. Sennel answers each customer's actual question on WhatsApp, using only your own prices and availability, books them, and hands the chat to your staff when a person is needed.

Questions

How do I set an auto reply on WhatsApp Business?

In the WhatsApp Business app, go to Settings, then Business tools. Greeting message sets the first reply new customers get, and Away message sets the reply sent outside your hours. Quick replies stores messages you send often, which you insert by typing / in a chat.

What is a good WhatsApp greeting message for business?

Short, with your business name and one clear next step. For example: "Hi! Thanks for messaging [Business name]. Reply 1 for prices, 2 to book, or just type your question."

What should an away message say?

That you're closed, exactly when you'll reply, and your hours. For example: "Thanks for your message! We're closed right now and will reply by 10 am tomorrow."

Can WhatsApp auto-replies answer customer questions?

Not on their own. Greeting and away messages send the same text to everyone, whatever they asked. Answering the actual question, such as a price or availability, needs a person or an AI agent connected to your business data.

Can I message a customer days after they wrote to me?

On the WhatsApp Business Platform, a business can reply freely for 24 hours after the customer's last message. After that, only pre-approved template messages can be sent, and Meta charges for those.

Let every WhatsApp lead get a real answer

Sennel answers the messages from your Click-to-WhatsApp ads with your real prices and availability, books the customer, and brings in your staff when needed.

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