Refund policy

Every business can try Sennel free for 14 days before paying, so you can see whether it works for you first.

Cancelling

You can cancel a plan at any time from Manage billing in the dashboard. You won’t be charged again, and the plan stays active until the end of the month you’ve already paid for.

When we refund in full

• You were charged twice for the same thing, or charged the wrong amount.
• You were charged after cancelling.
• You asked within 7 days of your first paid month and have used fewer than 100 AI replies in it.
• The service was unavailable for most of a billing month because of a fault on our side.

What we don’t refund

• Part-used months, after the first 7 days of your first paid month.
• Extra reply packs once any of their replies have been used.
• Charges from Meta for WhatsApp messages or ads, which Meta bills to you directly.

How to ask

Email hello@sennel.in from the address you signed up with, with your business name and the date of the charge. We reply within 3 working days. Approved refunds are made by our payment provider, Dodo Payments, to the original payment method, and usually arrive within 5 to 10 working days.